Welcome to Dr. Martens Store (martensfootwear.com), where footwear rebels find their perfect match. These Terms and Conditions outline the rules for using our website and purchasing our iconic products. By accessing our site or making a purchase, you agree to these terms—so read them carefully.
1. Our Rebel Community
Dr. Martens Store caters to independent spirits who value durable, distinctive footwear. Our products range from boots and sandals to sneakers and accessories, designed for those who march to their own beat.
2. User Responsibilities
As part of our rebel alliance, you agree to:
- Provide accurate account and payment information
- Use the website only for lawful purposes
- Not attempt to circumvent our security measures
- Be at least 18 years old or have parental consent
- Accept responsibility for all activities under your account
3. Product Information
3.1 What We Offer
Our catalog includes:
- Footwear: Boots, clogs, oxfords, sandals, sneakers, and more
- Accessories: Insoles and shoe care products
- Special collections marked as “Final Sale”
3.2 Product Representation
We strive for accurate product images and descriptions, but slight variations may occur. Colors may differ slightly due to monitor settings.
Non-Returnable Items: For hygiene reasons, we cannot accept returns on insoles, accessories, crib shoes, or final sale items.
4. Ordering Process
4.1 Placing Orders
When you place an order:
- You’ll receive an order confirmation email
- We process orders within 1-2 business days (excluding weekends/holidays)
- We reserve the right to cancel orders for inventory or pricing errors
4.2 Payment Methods
We accept:
- Visa
- MasterCard
- JCB
- PayPal
All transactions are secured with SSL encryption.
5. Shipping & Delivery
5.1 Shipping Options
| Method | Cost | Carrier | Delivery Time |
|---|---|---|---|
| Standard Shipping | $12.95 | DHL/FedEx | 10-15 business days after dispatch |
| Free Shipping | Free (orders over $50) | EMS | 15-25 business days after dispatch |
5.2 Delivery Limitations
We currently cannot ship to Asia or certain remote areas. International shipments may incur customs fees—these are the customer’s responsibility.
6. Returns & Exchanges
6.1 Our Rebel Return Policy
We accept returns/exchanges within 15 days of delivery. To qualify:
- Items must be unworn with original tags
- Original packaging must be included
- Provide your order confirmation
6.2 Return Process
- Email [email protected] with “Return Request: [Order Number]”
- We’ll send a prepaid return label within 2 business days
- Ship using the provided label
- We’ll process your refund/exchange after inspection
6.3 Refunds
- Processed within 5-7 business days after we receive your return
- Original shipping fees are non-refundable
- International refunds may take additional time
7. Intellectual Property
All content on martensfootwear.com—including logos, designs, and product names—are property of Dr. Martens Store. Unauthorized use is prohibited.
8. Liability Limitations
Dr. Martens Store isn’t liable for:
- Incorrect product care leading to damage
- Delays beyond our control (customs, weather, etc.)
- Typographical errors on the site
- Indirect damages from product use
9. Policy Changes
We may update these terms periodically. Continued use after changes constitutes acceptance.
10. Contact Our Crew
Questions? Our customer service rebels are here to help:
- Email: [email protected]
- Mail: Dr. Martens Store, 3883 Church Street, New York, US 10013
- Response Time: Typically within 24 hours
Final Note: We’re committed to helping you find footwear that matches your rebellious spirit. These terms exist to protect both you and our small business—so we can keep creating products worth marching for.