Privacy Policy

At Dr. Martens Store (martensfootwear.com), we believe your rebellious spirit deserves protection—not just in your footwear choices, but in how we handle your personal information. Like the Goodyear welt that makes our boots last, we’ve built our privacy practices to stand the test of time while keeping your data secure.

1. THE DATA WE COLLECT (YOUR REBEL PROFILE)

When you interact with our store, we may collect:

• Identity Docs: Name, email, shipping/billing address—the essentials to get your boots to your doorstep
• Payment Intel: Transaction details (we don’t store full card numbers—that’s as secure as our triple-stitched seams)
• Foot Traffic: How you navigate our site, what products you view (like scouting new Docs styles)
• Communication Records: Emails, chats, or calls with our customer service team
• Device Details: IP address, browser type—standard web stuff to optimize your experience

2. HOW WE USE YOUR DATA (NO EXPLOITATION, JUST SERVICE)

We put your information to work like breaking in a new pair of Docs—with purpose and care:

• Process orders and ship your rebellious footwear worldwide (except those select remote areas)
• Respond to your questions faster than breaking in smooth leather
• Improve our website and products based on how real Docs wearers use them
• Send you relevant offers (only if you opt-in—no spam, just worthy updates)
• Prevent fraud with security as tough as our iconic yellow stitching

3. DATA SHARING & DISCLOSURE (ONLY WHEN NECESSARY)

We keep your information close, like the fit of a well-worn boot, but sometimes need to share with:

• Shipping Crew: Logistics partners to deliver your orders globally
• Payment Protectors: Secure processors like Visa, PayPal, etc.
• Legal Authorities: Only when required by law (we’re rebels, not outlaws)
• Service Providers: Companies that help us run our business (under strict confidentiality)

We never sell your data—that’s against everything Docs stand for.

4. DATA STORAGE & SECURITY (GOODYEAR-WELT PROTECTION)

Your information is stored with industry-standard encryption—as durable as our footwear construction:

• Secure servers protected like our signature air-cushioned soles
• Regular security audits to patch any vulnerabilities
• Limited access to only those who need it to serve you
• Retention only as long as necessary (we’re not data hoarders)

5. YOUR RIGHTS (BECAUSE REBELS DESERVE CONTROL)

You can:

• Access, update, or delete your personal information
• Opt-out of marketing communications (though we think our updates are worth it)
• Request data portability (your info, your rules)
• Restrict or object to certain processing
• Withdraw consent where applicable

Contact us at [email protected] to exercise these rights.

6. COOKIES & TRACKING (THE BREAK-IN PROCESS FOR OUR SITE)

We use cookies and similar tech—not the edible kind, but digital tools that:

• Remember your preferences (like your boot size)
• Analyze site traffic to improve your experience
• Enable features like shopping carts
• Show relevant ads (if you permit)

You can manage cookie settings in your browser—though some features may not work without them, like a boot without laces.

7. INTERNATIONAL TRANSFERS (GLOBAL REBEL ALLIANCE)

As we serve customers worldwide (with some exceptions), your data may be transferred internationally with appropriate safeguards—like our boots crossing borders to reach your feet.

8. CHANGES TO THIS POLICY (EVOLVING LIKE OUR STYLES)

We may update this policy occasionally—we’ll notify you of significant changes, just like we’d tell you about a new Docs collection worth checking out.

This policy applies to all rebels worldwide who use martensfootwear.com, except where local laws require otherwise.