Welcome to the Dr. Martens Store FAQ. Here you’ll find answers to common questions about our rebellious footwear and the attitude we deliver with every pair.

Product Questions

Q: What types of footwear does Dr. Martens offer?
A: We offer a wide range of rebellious footwear including boots, clogs, crib shoes, flats, heels, loafers, oxfords, sandals, sneakers, and athletic shoes. Plus accessories like insoles to keep your Docs comfortable.
Q: How do I choose the right size for my Dr. Martens?
A: Our footwear tends to run true to size but may require a break-in period. Check our detailed sizing guide on each product page. Remember, real leather molds to your feet over time – that’s part of the Docs experience.
Q: Are Dr. Martens shoes good for everyday wear?
A: Absolutely! That’s what we’re known for. Our Goodyear-welted soles and premium materials are built to last through years of rebellious stomping. The more you wear them, the better they get.

Shipping & Delivery

Q: What shipping options are available?
A: We offer two ways to get your Docs:
  • Standard Express (1-2 weeks): $12.95 via DHL or FedEx – perfect when you need those air-cushioned soles ASAP
  • Free Global Shipping (2-3 weeks): Free on orders over $50 via EMS – for patient rebels who prioritize carbon-neutral shipping
Q: How long does order processing take?
A: Our warehouse team treats every order with care – processing takes 1-2 days before shipping. During peak seasons, there may be slight delays.
Q: Do you ship worldwide?
A: We serve Docs devotees globally, except for select remote areas in Asia. Some remote locations may have extended delivery times or additional fees.

Returns & Exchanges

Q: What’s your return policy?
A: Even rebels deserve satisfaction. You can return unworn items in original packaging within 15 days of receipt. See our Returns page for full details.
Q: How do I initiate a return?
A: Email our team at [email protected] with your order number and reason for return. We’ll guide you through our simple process.

Payments

Q: What payment methods do you accept?
A: We accept all major cards (Visa, MasterCard, JCB) and PayPal – no compromises, just like our footwear.
Q: Is my payment information secure?
A: Absolutely. We use industry-standard encryption to protect your information. Your rebellious shopping experience should be worry-free.

Account Questions

Q: Do I need an account to place an order?
A: No, but creating an account lets you track orders, save favorites, and join our 10-million-strong Docs community.
Q: How do I reset my password?
A: Click “Forgot Password” on the login page and follow the instructions. If you’re still having trouble, our team at [email protected] can help.

Still Have Questions?

Our team knows every trick in the book – reach us at [email protected]. We’re here to help you walk your own path.

Note: All information is subject to change. Check our website for the most current policies.